Frequently Asked Questions
How long is the contract?
Month-to-month for a Business account. A subscriber may downgrade to a free account or cancel at any time. An Enterprise account is for a minimum of one-year.Do you provide a trial period or account?
Our Starter account is free and should give an understanding of the system’s capabilitiesIs there a limit to the number of users per account?
The free account is restricted to one user. A paid account can have an unlimited number of users.If we decide to cancel, are there any charges or fees to get our data?
At any time you can download or export your information. There are no fees.What happens if we downgrade from a paid to a free account?
Access to the account reverts to the primary account holder and is limited to the free features.Is the information stored on AuditFindings backed up?
The data is routinely backed up and encrypted backups are maintained at a geographically separate data center.Is the data center secure?
The data center leverages an ITIL-based control environment validated for compliance against HIPAA, PCI DSS and SOC (formally SAS70) frameworks.Do you have help documents or online support?
We provided a robust support center at https://support.auditfindings.com